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Healtha Service Steps to Patients

" Healtha service steps to patients (from Beginning to destination)"

  • Patient contact with Healtha Center (for consultation and request registration):
  • A :  Directly through the patient’s referral to the site or social networks of Healtha (Facebook, Instagram, LinkedIn, etc):
  • Communicating the patient with the consultants of Healtha Medical Park by Center Call Center through virtual
  • Supply of patient needs to Healtha consultant
  • Receiving documents from the patient by Healtha Consultant
  • Evaluation of the patient’s medical needs by the medical team of Healtha Medical Park
  • Providing physician answers and necessary medical advice and tourism services to patients by Healtha Consultant
  • Registering the patient’s request to receive medical and tourism services virtually
  • Determining the date of the patient’s arrival in Iran
  • Applying for visas and tickets to travel to Iran and Healtha Medical Park
  • Final confirmation by checking the visa and ticket date by the patient and Healtha counselor
  • B: By referring the patient directly to the offices or companies of Healtha contract in the patient’s country (origin):
  • Personally referral the patient to one of the offices or agencies of Healtha in his own country and his own city.
  • Supplying patients’ needs to Healtha counter
  • Receiving documents from the patient by Healtha office
  • Online visit of the patient by Healtha Medical Center in Iran at the Healtha representative office (if possible and needed)
  • Formation a temporary patient medical file by Counter Healtha
  • Sending a temporary medical file of the patient to Healtha Medical Park Center in Iran online
  • Evaluation of the patient’s medical needs by the medical team of Healtha Medical Park
  • Providing physician answers and necessary medical advice and tourism services to patients by Healtha Consultant
  • Providing the necessary medical and tourism consultations to patients by Healtha Counter
  • Registration of the patient’s request for receiving medical and tourism services by Healtha Counter
  • Determining the date of the patient’s arrival in Iran
  • Preparing visas and tickets for travel to Iran and Healtha Medical Park by Healtha counter
  • Final confirmation by checking the visa and ticket date by the patient, Healtha counter and Healtha consultant at Healtha Medical Park
  • C: Through direct referral of the patient to one of the medical centers of Healtha Park in Iran:
  • personally referral the patient to each office located in the medical centers of Healtha Park
  • Supplying patients’ needs to Healtha counter
  • Provide the necessary advice
  • Patient reception
  •  
  • Duties of Medical Consultants Healtha Medical Park (Medical Theories):
  • Assessing the basic needs of the patient
  • Reviewing the initial and submitted documents of the patient
  • Initial diagnosis and medical response for the patient
  • Specify the date of treatment
  • Determining the amount of treatment duration (period of treatment and residence in Iran)
  • determine treatment costs
  • Duties of consultants located in the patient’s city or located in the call center of Healtha Medical Park Center in Iran:
  • Provide medical advices
  • Introducing and offering the capacities and facilities provided by tourism and welfare services by Healtha Medical Park
  • Introducing and offering various treatment packages including: (gold, silver, bronze)
  • Registration patient requests and needs
  • Carrying out the necessary coordination with Healtha Medical Park Center in Iran
  • Welcoming the patient at the airport by Healtha interpreter:
  • Healtha interpreter coming to greet the patient at the airport with a Signboard of the patient’s name.
  • The Healtha interpreter directs the patient to the airport transfer.
  • Healtha interpreter Precept the patient on the way from the airport to the city.
  • Healtha interpreter provides the patient with SIM card, travel insurance and travel card if he has already ordered it.
  • If the patient arrives on time, Healtha interpreter will refer him / her directly to the medical center.
  • If the patient does not arrive on time, the Healtha interpreter will first take him / her to the accommodation center and the next day will refer the patient to medical center for examination and treatment.
  • If the patient has already requested CIP‌ airport services or an ambulance request, all services start from the side of the plane and on the runway and the Healtha interpreter will see the patient in the VIP section of the airport.
  • Admission and treatment of patients in hospitals or clinics under Healtha:
  • Examination of the patient by a specialist physician
  • Doing thing related File formation and admitting the patient in the medical center
  • Hospitalization of the patient in the medical center (if the medical center in the hospital and if it necessary)
  • Performing required Paraclinic services (tests, imaging, scanning, MRI, etc.)
  • Providing medical services to the patient and performing surgeries if needed
  • Doctor’s discharge order
  • Healtha interpreter accompanies the patient in all levels of admission and provision of medical services.
  • Discharge and convoy the patient:
  • Receiving the patient’s discharge order from the medical center by a doctor
  • Settlement of financial accounts the patient’s with the medical center
  • Accompanying the Healthainterpreter with the patient to purchase the required drugs (if prescribed by a doctor)
  • Uses of tourism, recreation and welfare facilities and services of Healtha by the patient with the permission of the doctor
  • Settlement of the patient’s account with Healtha for the services provided by tourism and welfare
  • Coordinating by interpreter to transfer the patient to airport
  • convoy the patient to the airport by Healtha interpreter (if the patient needs)
  • The patient can use the tourism services of Healtha, including: accommodation, catering, tickets, transfers and sightseeing, pilgrimage and recreational attractions. (Some services are free for Healtha patients)
  • Communicating with patients through WhatsApp to follow the recovery process:
  • Contact with the patient to follow the patient’s recovery
  • Providing support and information services to the patient by sending WhatsApp text messages in due time
  • Healtha informs its offers and discounts for Healtha patients at special times.

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